TSM 2023 rent

Repairs completed within target time:

• Emergency: 65%
• Non-emergency: 52%

Homes that do NOT meet the Decent Homes Standard:

• 0%

Safety check compliance:

The above question was only asked to those who answered 'Yes' to the question 'Have you made a complaint to WRHA in the last 12 months?'

Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:

• Stage one: 24 per 1000 homes
• Stage two: 4 per 1000 homes

Actual number of complaints:

• Stage one: 12 from 492 homes
• Stage two: 2 from 492 homes

Stage one and two refer to stages in our complaints process.

Complaints responded to within Complaint Handling Code timescales:

• 100%

We asked those who answered the above question if they had ever reported a case of anti-social behaviour to WRHA:

Anti-social behaviour (ASB) cases relative to the size of the landlord - based on the number of ASB cases opened for each 1000 homes they own:

• 138 per 1000 homes

Actual number of ASB cases:

• 68 cases from 492 homes